Contact Us

Whether you have a question about golf driving net frame dimensions, cue weight specifications, punch bag bracket mounting on solid walls, or the status of an existing delivery, the customer support team at Aylmersport is here to assist you.

Direct Contact Information

  • Brand Name: Aylmersport
  • Business Type: Independent British Sports Apparatus Retailer (Sole Trader)
  • Business Contact Address: 19 Aylmer Parade, London N2 0PE, United Kingdom
  • Returns Address: 19 Aylmer Parade, London N2 0PE, United Kingdom
  • Premises Clarification: Administrative Headquarters & Returns Processing (Online Orders & Mail Returns Only — No Walk-In Retail Counter)
  • Telephone: +44 20 8341 6685
  • Email: support@aylmersport.com
  • Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)

Weekends and Bank Holidays: Our customer service desk and dispatch warehouse are closed on Saturdays, Sundays and applicable UK bank holidays. Messages received outside our published operating hours are handled on the next working day.

How We Handle Your Enquiries

Pre-Purchase Product Guidance

If you need to verify the assembled footprint of a golf practice net, confirm the barrel thread on a snooker cue, or check the weight range of our boxing gloves, please email us with the product name and your question. Our team will help you check the relevant product specifications.

Order and Tracking Enquiries

For enquiries about an existing order, please include your order number and the email address used at checkout. This helps our team identify your shipment and assist with delivery and tracking questions promptly.

Email Response Time

We respond to email enquiries within one business day, Monday to Friday, excluding applicable UK bank holidays.

Ecommerce Platform Information

Our online store, aylmersport.com, uses the SHOPLINE platform to support our ecommerce operations.

The following details identify our ecommerce platform provider and are provided for reference. For questions concerning products, orders, deliveries, returns or refunds, please contact Aylmersport using the customer service details above.

  • Platform Provider: SHOPLINE HOLDINGS LIMITED
  • Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
  • Provider Telephone: +852-81207281
  • Provider Email: support@shopline.com

For assistance with an order or any aspect of your shopping experience, please contact our customer support team directly using the details provided on this page.

🚚 UK Tracked Delivery (Free Over £49.00) Free (£0.00) tracked UK delivery on orders of £49.00 and over (£10.00 standard tracked delivery on orders under £49.00). Orders placed before 2:00 PM UK local time (GMT/BST), Monday to Friday, are processed within 1–2 business days (transit: 3–5 business days). Estimated total delivery: 4–7 business days.
📦 30-Day Free Returns Free returns by mail for eligible unused, clean sports apparatus in original packaging within 30 calendar days from the day after delivery. A pre-printed, prepaid return shipping label is included inside your package. No restocking fees (£0.00); refunds issued within 3 business days of receiving your return.
🔒 Secure Card Checkout (GBP £) All prices and transactions are processed in British Pounds Sterling (GBP £). We exclusively accept Visa and Mastercard credit and debit cards through our secure checkout. VISA mastercard