Returns & Refunds Policy

At Aylmersport, we want you to shop with confidence when ordering badminton gear, cue sports items, boxing equipment, golf nets, and training apparatus from aylmersport.com. This policy sets out our voluntary 30-day return arrangements alongside your statutory rights under UK consumer law.

Return & Refund Policy Overview

Voluntary Return Window: 30 calendar days from the day after delivery
Return Shipping Cost: Free (£0.00) for eligible returns using the enclosed prepaid return label
Restocking / Administration Fee: None (£0.00)
Return Method: By Mail (using the pre-printed prepaid return label included in your parcel)
Accepted Condition (Change-of-Mind): Brand-new, unused, unwashed condition in original packaging (free of sweat, chalk residue, or outdoor soil marks)
Refund Processing Time: Inspection and refund completed within 3 business days of receiving the returned parcel (in GBP £ to original Visa or Mastercard)

1. Return Window and Statutory Rights

Our voluntary return policy allows eligible items to be returned within 30 calendar days from the day after delivery for a refund, subject to the applicable conditions stated in this policy.

This voluntary policy is separate from your statutory cancellation rights (including your 14-day cooling-off rights under the Consumer Contracts Regulations 2013) and your rights relating to faulty, damaged or misdescribed goods under the Consumer Rights Act 2015. Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.

2. Condition of Returned Items (Sports Apparatus Hygiene & Inspection Guidelines)

For change-of-mind returns under our voluntary 30-day policy, apparatus, rackets, gloves, nets and accessories should be returned in brand-new, unused, clean and complete condition, in their original protective packaging with all tags, storage carry bags, joint protectors, and manuals included:

Unused Sports Hygiene Standards: Wearable and grip items (such as boxing gloves, hand wraps, resistance bands, and badminton grip tapes) must be completely unworn, clean, and free from sweat, skin oils, body odours, or cosmetic stains.
Equipment & Netting Condition: Golf practice nets and badminton nets must not have been set up on muddy outdoor turf, spiked with dirty ground pegs, or struck with real golf balls resulting in turf dirt or netting fraying. Pool cues must remain straight, clean, and free from tip chalk stains, blue shaft burnishing, or sanding.
Reasonable Inspection Allowed: In accordance with UK consumer law, you may open the outer box indoors to inspect the weight, balance, finish, and dimensions of your apparatus to establish its nature, characteristics and functioning, as you would examine sporting goods in a shop. Where applicable law permits, we may make a proportionate deduction for any reduction in value caused by handling beyond what is reasonably necessary.

These condition requirements do not override statutory rights relating to cancellation, faulty goods, damage or items that do not match their description.

3. Return Costs and Fees

Return shipping is free (£0.00) for eligible returns using the prepaid return label supplied with your order. If the original label is unavailable, contact our customer support team for a replacement PDF label at no cost.

We do not charge restocking, administration or return postage fees for eligible returns. Any deduction for a reduction in value will only be made where permitted by applicable law.

4. How to Return Your Item by Mail

Returns are handled by mail using the pre-printed, prepaid return shipping label enclosed inside your parcel:

Step 1 – Repack Carefully: Place the clean, unused equipment and any parts, joints, or carry bags securely back into the original product carton. For long items such as pool cues or frame poles, ensure protective end caps are fitted. Enclose your packing slip or order number inside the package.
Step 2 – Attach the Prepaid Return Label: Affix the prepaid return shipping label (included inside your package, or provided as a free PDF replacement by our support team) flat across the exterior of the parcel, covering the original delivery barcode.
Step 3 – Post Your Parcel: Drop the sealed parcel off at the designated local Post Office branch or authorised carrier drop-off point indicated on the label, and retain your proof-of-postage receipt.

Returns Receiving Address:
Aylmersport (Returns Department)
19 Aylmer Parade, London N2 0PE, United Kingdom

5. Damaged, Defective or Incorrect Items

If your sports equipment arrives damaged in transit (such as a split cue, bent net frame pole, or ripped net mesh), defective, or incorrect, please contact support@aylmersport.com with your order number and, where possible, photographs showing the damage or issue before using the item.

We recommend reporting delivery damage within 48 hours of receipt to help us investigate promptly. This is a practical recommendation only and does not limit your statutory rights or applicable legal time limits under the Consumer Rights Act 2015.

We will arrange an appropriate resolution at no cost to you, including a replacement or full refund in accordance with our stated policy and applicable consumer law.

6. Refund Processing Time

For eligible returns, we will complete our inspection and issue the refund within 3 business days of receiving the returned parcel.

Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where evidence that the goods have been sent back triggers an earlier deadline.

Refunds will be made to the original payment method (Visa or Mastercard) in GBP (£). Your card issuer may require additional time (typically 3–5 business days) to display the funds on your statement.

7. Contact Us About Returns

Brand Name: Aylmersport
Returns & Business Address: 19 Aylmer Parade, London N2 0PE, United Kingdom
Telephone: +44 20 8341 6685
Email: support@aylmersport.com
Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)